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Frequently Asked Questions

Your new apartment will have been thoroughly inspected and prepared by one of our maintenance team members. The apartment will also be professionally cleaned, sanitized, and painted as needed. Our team will then do a final walk through of your new home, check keys and access fobs, and leave a welcome packet in your apartment that includes important information about the Nightingale Community that we will go over with you upon your arrival.

Yes, Monday - Friday: 7:30am-3:30pm, Sat: 8am-12pm, 24/7 Emergency Maintenance.

Resident's are able to conveniently submit service orders online via our resident portal, 24/7. You may also contact the office and a staff member will be able to assist in getting the service request submitted.

Maintenance will generally respond to or complete your work order within 48 hours. If "permission to enter without your presence" has been granted at the time the service request was submitted, maintenance will knock to make themselves known before entering. Once the service request has been completed, you will be left a note of the work completed. If we do not have "permission to enter", maintenance will contact you to arrange a time to complete the requested service order.  Service requests are addressed in the order they are received unless it is an emergency. 

No, residents can give maintenance permission to access the apartment if they will not be home.

If locked out during normal office hours, residents can notify leasing office and they will grant/arrange for access. If locked out after office hours, residents can contact our emergency line and our on-call maintenance team member will let you in.

Yes, we welcome residents to decorate their new home. We do recommend residents use command strips on the walls instead of nails or screws. At the time of your move out inspection, if it is found that there are damages from wall decorations, anything exceeding one inch in diameter will incur charges.

Our amenities include the fitness center, bicycle storage room, resident lounge and courtyard with two gas grilling stations and the sky lounge rooftop deck.

Limited onsite, covered parking is available for a fee. Contact our office today for current parking rates and availability.

We provide washer and dryers for all apartments; they are located in guest bathroom or dedicated washer/dryer closet depending on floorplan.

Yes!  We welcome cats and dogs and there is a 2 pet maximum her apartment. 

One-Time nonrefundable pet fee of $300 per pet due at or before move-in in addition to monthly pet rent of $50 per cat, and $75 per dog.

Yes, the weight restriction is 60lbs and breed restrictions are; Pit bulls, German Shepherds, Rottweilers, Akitas, Great Danes, Mastiffs, Canecorsos, Staffordshire Terriers & Doberman Pinschers.

There is not a pet park onsite, however, there are park options nearby.

Refrigerator, range, dishwasher, microwave, washer, and dryer.

Yes, the furnished apartment options are available for short-term stays through Corporate Rental Provider, Churchill Living. 

For availability and pricing, you may contact Churchill Living at 1-888-996-2035.

Short term lease options are subject to change. Lease terms may be as short as six months, however, it is highly recommended that interested prospects check with the Leasing Team for current lease term options. 

Yes, applications are completed online and there is a supplemental application required as well. Acceptable rent payments are online payments via the portal by checking account or credit card. Company checks are also acceptable.  

All packages are delivered to the our secure package room located off of the mailroom and accessible 24/7.

We have a fully equipped gym that includes treadmills, spin bikes, elliptical machines, free weights and weight benched, kettle bells, yoga calls, hydro-rower, and TRX!

Yes, building quiet hours are 11pm-7am. We are currently not charging any amenity fees.

No, there is no charge to tour the community.

Walk-ins are welcome, however, prospects are also able to schedule in-person or virtual tours via our website or by phone at 833-724-4221.

Members of our team are available at the front desk Monday - Friday 10:00 AM to 6:00 PM and Saturday 9:00 AM to 5:00 PM.  

Applications can be submitted quickly and easily on our website via the "floorplan" tab, by selecting the apartment of your choice.  You may also request a paper application from our leasing staff.  

Application approval time varies based on timeliness of submission of all required documents and response time for 3rd-party verifications, i.e. rental history verification, etc.  We generally aim to have applications approved within 48-72 hours. 

We require a security deposit of $500.   We also charge a one-time lock and key fee of $100 and an application fee of $35.  If you have a pet, we charge an upfront non-refundable pet fee of $300 per pet.  

We encourage online payments via our secure resident portal but you may also pay by check or money order.

Resident's have access to our secure online portal where they can set up their auto payments or make one-time payments. Credit card and debit card transactions will incur a convenience fee of $50/$25 respectively.  Paying with your bank account and routing number is free. 

Unless you are renting a storage space, parking space, or have pets, there are no monthly fees other than rent. 

Yes, residents are required to have renter's insurance.  We require $300,000 in liability coverage and $12,000 in personal property coverage. 

Only trash removal is included in the monthly rent. Residents are responsible for all other utilities, including gas, electric, water/sewer, cable, and internet.

The Nightingale staff will provide you with specific instructions on how to set up utilities with National Grid prior to your move in. 

Cox Communications or Verizon Fios.

Yes, we do offer a resident referral bonus. Contact our office for current referral rates. 

Guests are always  welcome and encouraged at the community but must  be accompanied by a resident in amenity spaces.

There are no incentives or rental discounts for paying rent in advance. The lease term options will be available to you on our website and may range up to a 12 month lease maximum. 

If you would like to transfer to a sister property, you will be required to pay a new security deposit. Security deposits do not transfer from one property to the next.

Subletting or Air BnB is not permitted under any circumstances and is stated so in the lease agreement.

We offer 2 lease break options: 1.) Pay a termination fee equal to 2 months' rent and provide a 60 day notice, or 2.) Pay until your apartment is rented or lease ends, whichever occurs first.

Yes, public transportation pick up and drop off zones are conveniently located within a short walking distance of the property.

Our community is located right in the heart of Providence, central to many restaurants, cafes, markets, shops, parks and attractions. 

The Providence School District.

There are three dog parks within a 2 mile radius of Nightingale: Waterman St. Dog Park, 19 Luzon Ave, Providence, RI 02906; Franciscan Park (also known as “Bell St Dog Park”), 275 Ridge St, Providence, RI 02909; Dexter Training Ground, Parade St & Willow St, Providence, RI 02909.

We are located near the East Bay Bike Path.

Resident's shop at the local markets and shops. Resident's usually get groceries from the local super markets including Stop & Shop, Shaw's and Whole Foods. 

The nearest coffee shop to the property is Bolt Coffee located just a block away.

We are conveniently located off I-95 and one block over from the Providence Convention Center.

Washington & Mathewson Street or Fountain & Mathewson.

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Our team is always ready to answer your questions.